Citrix Online, a division of Citrix Systems, announced that it was entering the IT Management sector with the launch of GoToManage(TM), an integrated web-based platform for monitoring, controlling and supporting attended or unattended IT infrastructure anywhere. It achieves this by creating an IT 'system of record' - providing businesses with the ability to discover and identify all network devices; monitor critical servers and applications in real-time; manage network usage and track configuration changes. GoToManage is simple to deploy, can be accessed from anywhere, and requires no costly server infrastructure.

The launch of the new GoToManage service enables Citrix Online to meet accelerating demand from the large emerging SaaS-based IT management market, estimated by leading analyst firm Forrester Research to reach $4 billion in 2013. GoToManage will provide small and mid-size businesses (SMBs) and managed service providers (MSPs) an affordable alternative to costly and complex premise-based software. GoToManage can be purchased individually today or bundled with its remote support services later this year.

GoToManage is based on the industry-leading service offering from Paglo Labs Inc., provider of Software as a Service (SaaS)-based IT search and management services acquired by Citrix Systems early in 2010.  "The acquisition of Paglo is an ideal complement to Citrix Online, allowing it to move decisively into an adjacent market to SaaS-based remote support," says Robert Mahowald, director of IDC's SaaS and Cloud Services practice. "GoToManage is a compelling offering with significant global appeal, considering the strength of the Citrix brand and the focus on simplicity, which is key for SaaS adoption."

Citrix Online was first to market purpose-built web-based remote support 10 years ago and continued to innovate last year with the addition of GoToAssist Express, a support solution for individual professionals and small businesses. According to IDC, Citrix Online is the remote-support market leader in 2008 with a 34.7 percent worldwide share via its GoToAssist services and the third largest SaaS vendor in the world based on 2007 revenue. GoToManage offers significant advantages for GoToAssist customers who will benefit from new capabilities for solving their IT challenges. With GoToManage, Citrix Online continues to disrupt the traditional IT model of feature overload and complexity by offering easy to use solutions that drive adoption and increased ROI for users.

"This strategic acquisition enables Citrix Online to significantly expand leadership in SaaS by meeting the growing demands of our customers and the market for a simpler approach to IT management," says Brett Caine, general manager of Citrix Online. "As a trusted partner to SMBs, we are well positioned to capitalize on the huge market potential in IT management with our signature and proven 'simpler is better' approach to Web-based services. We're confident that GoToManage will be enthusiastically embraced by our customers and the market at large."