A functioning IT-management system guarantees an efficient and reliable support for the IT related businesses processes of a company. 70-80% of an IT-budget are directed towards operating and managing IT systems. This high percentage of the total budget shows the equally high potential to reduce costs by improving efficiency and quality as well as economizing this sector.

By utilizing standardized procedures (ITIL, ISO 20000 and/or BS 15000) and corresponding software tools, daily tasks, rollouts, data migrations and compliance demands are supported ideally.

X-tech will support you in finding an IT-structure made just for your business. Naturally, we will take care of the supply, installation and configuration of the necessary hard- and software tools and we will train your employees in use and maintenance.

IT Infrastructure Library (ITIL)

ITIL labels a collection of rules and definitions which can be used as guidelines for the implementation of an IT service management system. ITIL defines processes, structural organization and tools necessary for a running and working IT-infrastructure.

ISO 20000

ISO 20000 IT service management is a quality standard for IT service management (ITSM). Defined and described within the ISO 20000  are minimum requirements to processes that have to be met in order to reach the defined quality standards. The successful implementation is certified.